The Unfiled inbox

Unfiled is where photos wait when JobCam could not decide which job they belong to. Nothing in Unfiled is lost; it is simply waiting for a person to choose.

Reasons you will see

Each unfiled photo carries a reason so you know what happened:

Reason	What it means	What to do
Location off	Location permission was denied or Location Services were off.	Allow Location for JobCam in your phone's Settings (iPhone: Settings, then JobCam. Android: Settings, then Apps, then JobCam, then Permissions).
Location unavailable	The phone could not get a fix in time.	Step outside or wait a moment, then try again.
Low accuracy	The fix was worse than about 50 ft.	Move away from tall buildings; file by hand.
No address	Your position did not resolve to a street address and no job pin was in range.	Create the job, or file to an existing one.
Several nearby jobs	More than one job was within the match radius.	Pick the right one; consider a tighter radius.
Interrupted	The app was closed before filing finished.	File it now.
Job deleted	The job this photo belonged to was deleted and its photos were kept in Unfiled. Photos a phone uploads after the job was deleted land here too.	File to another job (or an admin deletes it).

File one photo

1. Open Unfiled

   Tap the Unfiled inbox from the Jobs tab.

2. Tap a photo

   You will see the reason and a list of jobs near where the photo was taken.

3. Choose a destination

   Pick a nearby job, search for another, or create a job at the photo's location.

File several at once

Use Select to multi-select photos, then choose Move to send them all to one job. This is the fastest way to clear a day of photos after a signal outage.

Who can delete unfiled photos

Only admins can delete photos, in Unfiled or anywhere else. Crew can file an unfiled photo to a job, or move a photo back to Unfiled, but cannot delete it. See Roles.