Frequently asked questions

Devices and access

Which phones does JobCam run on? An iPhone with iOS 18 or later, or an Android phone with Android 10 or later. The web dashboard at app.jobcamapp.com works in any modern browser.

Does it work offline? Yes. Photos are saved on the phone first and upload in the background when you have a connection, so you can keep shooting without signal.

Photos

How close do I need to be for a photo to file itself? Within the match radius of the job, 125 ft by default (adjustable between about 100 and 150 ft in Settings), with GPS accuracy of about 50 ft or better.

Can I add photos I did not take with the app? Yes, from the web dashboard. JPEG only, up to 15 MB, filed by the GPS in the file.

How long can a caption be? Up to 500 characters.

Who can delete a photo? Only admins. Crew cannot delete photos, not even their own or ones in Unfiled. Crew can move a photo to Unfiled or file it to another job instead.

Team and billing

How do I get access? JobCam is in a limited beta. Request a demo and we set up your company, invite your crew and send the beta app through TestApp.io.

How is billing handled? During the demo, billing is handled by your JobCam contact. See Billing during the demo.

How do invites work? 8-character codes shown as XXXX-XXXX, single use, expiring in 7 days, optionally locked to an email and emailed to the person.

Marketing center

Which social networks can JobCam post to? Facebook Pages (Team plan and above) and Instagram Business or Creator accounts linked to a Facebook Page (Business plan and above).

Are Slack, Jira or Asana supported? Coming soon.

What are caption suggestions? An optional company setting that drafts a caption for a post. It may not be available in every account, and each plan includes a monthly number of suggestions.

Privacy

Where are my photos stored? In your company's account on our cloud infrastructure. See the Privacy Policy.

How do I delete my data? Disconnect integrations under Integrations, delete your account under Account, or email privacy@jobcamapp.com. Details in Delete your data.

Who do I contact for help? hello@jobcamapp.com.